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FAQ

What is your return policy?

You can return merchandise from your original order 30 days after the purchase date for FREE. 

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 1-2 business days.

Most orders leave the warehouse within 2-3 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouse in New York.

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

WHERE ARE MY ITEMS COMING FROM?

Our primary warehouse is in New York, but most of our specialty items are located in other countries such as Canada.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

DO YOU SHIP OUTSIDE THE UNITED STATES?

Yes

HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
We get these prices from our wholesalers or from competitor analysis.

DO YOU SELL WHOLESALE?

Yes. Email us for details

How do we contact someone?

Our hours of operation are from 8am-6pm EST. The best way to contact us is via email at Sales@ShopKingBrands.com. We answer quickly.

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